Evaluation & scanning

We want your OrthoClear experience to give you a reason to smile. We will refund your risk-free €199 3-D scan, if you aren’t a suitable candidate for the clear aligner system.

We require 24 hours notice to cancel or reschedule a scanning appointment. Give us a call at +353 76 8887070 during regular business hours to change your appointment. If you do not reschedule or cancel and you miss an appointment or arrive 15 minutes late, you’ll be charged the full price for the scheduled appointment.

Clear aligners return

Your customized OrthoClear clear aligners can be returned at any time during the course of your treatment, as long as the clear aligners are completely unused and unopened. We’ll refund the prorated amount of any unused and unopened clear aligners from your total purchase price. You are responsible for any shipping charges when returning your clear aligners.

Return process

Please follow these steps when returning your purchase:

  • Pack your unused items in the original packaging.
  • Include all original packing materials, manuals and accessories.
  • Let us know you’re planning to return your clear aligners by emailing support@ortho-clear.com with your order number.

Receiving refunds

Once we receive and process your return, we’ll email you to let you know your refund has been issued. You’ll typically see your refund on your credit card or bank statement within 5 to 10 days of processing depending on your financial institution.

Faulty items

If you received a faulty product and need to return it for the same item, please call our Customer Care team at +353 76 8887070 to request a replacement.